Terms & Delivery

Payment options:

We accept payment via paypal, & personal cheque.

Delivery information:

Due the handmade nature of our products delivery can take up to 21 working days to be dispatched. You will receive notification via email once your order has been dispatched. A signature will be needed on receipt as all products are sent first class recorded on all orders. Guest Books By Emlou cannot be held responsible for Royal Mail delivery times once the item has been posted. Make up time can take up to 21 working days.

Next day delivery:

By selecting next day delivery you are selecting a priority make up service, This service is priced accordingly and added in the postage costs.
Next day delivery should only be selected once this dispatch time has been agreed with ourselves, as our seasonal work load varies so much throughout the year. 

 Order processing:

All orders are processed in order they are received via our order system. If your order is to be paid by personal cheque then your order will not be processed until your cheque has been cleared. We can sometimes send an order for urgent delivery but please contact me via the contact page prior to making the order to see if delivery is possible. An additional postage payment may be required for this. selecting next day delivery will not speed up the make up time of your order.  

Security:

We never ask for or have access to your credit card details as this is done via the secure payment options. We are committed to protecting your privacy & only collect data about yourself in order to process your order. We do not give your details out to any third party. We will only require your name, address & telephone details.

 Our products:

Please note that our products are NOT toys therefore are not suitable as a gift to play with. All keepsakes are the sizes stated. Colours may also vary slightly to that shown in the photos, so if you are requiring keepsakes for any one occasion then please order them together to ensure a match. please note when ordering your ribbon colours.. if you are wanting the closest colour match to your colour requirements please forward on a colour swatch for me to match it to due to the varying shades of one colour to the next I will use the shade my supplier states it is. no returns will be accecpted due to the customer not receiving an exact match. 

Returns & refunds:

If for any reason you are dissatisfied with your purchase then please contact us within 5 days of receipt of your products so as we can rectify the problem. In accordance with the Distance Selling Regulations we do not accept returns for our personalised and handmade to order items. Exceptions to this are damage during transit or errors in personalisation made by us. we will not refund any personalised items due to late delivery by royal mail, we post all of our items in good time prior to the dates needed all items are sent first class recorded, we always retain tracking numbers and proof of postage, If you wish to return an item you must advise us within 48 hours and any item/s that you wish to return must be returned to us within 7 working days of taking delivery of the goods. We cannot accept responsibility for any returned items which are lost in transit on their way back to us. Upon receipt of the item we will arrange a replacement or refund.

Copyright:

Guest Books By Emlou take infringement of copyright very seriously all of our designs are registered and protected with a copyright agency.
Copyright © 2008 - 2020 Guest Books By Emlou. All rights reserved Registration no - 338060
All the keepsakes featured on this site are copyrighted to the designer, Sarah Pugh. the designs must not be reproduced or copied in any way.